Parently

Specific product related questions around car seats, strollers, bikes or spring cradles. Questions not related to rental, return, ordering or similar

Product Questions

Is the stronger spring (up to 20 kg) included with the Moonboon cradle?

The Moonboon spring cradle should only be used while your child cannot sit up or roll over independently.

How long can my child use a Moonboon spring cradle?

Moonboon offers different springs to ensure optimal support and comfort as your child grows.

Are there any weight limits? I see that different springs are available.

Specific Questions around Moonboon spring cradles, usage, best practices

Moonboon Spring Cradles

The Membantu spring cradle should only be used while your child cannot sit up or roll over independently.

How long can my child use a Membantu spring cradle?

Can I rent a Bugaboo Fox or Bugaboo Donkey Mono with only the seat and without the bassinet/lying part?

Is a raincover and mosquito net included with the Bugaboo Donkey sibling stroller?

Does the Bugaboo Comfort Transport Bag fit the Bugaboo Donkey 5 (Mono/Duo/Twin)?

Yes, the Bugaboo Butterfly is compatible with the Bugaboo Comfort Wheeled Board.

Can you attach a standing board to the Bugaboo Butterfly?

Yes, the Donkey Duo includes one bassinet and two seats. For two bassinets, choose the Donkey Twin.

Does the Bugaboo Donkey Duo include both a bassinet and two seats?

All you need to know about our Bugaboo products

Bugaboo

Use the small adjustment wheel on the front wheel to correct the alignment.

The front wheel on my Thule Urban Glide is loose and the stroller pulls to the left or right. It won’t go straight — what should I do?

Use Infant Sling for younger babies who cannot sit, and Baby Supporter for babies who can sit upright independently.

When to use Thule Infant Sling or Baby Supporter – main differences

Most bike trailers can be connected using a standard hitch, but some bikes require a special axle or adapter.

How do I make sure the kids bike trailer can be connected to my bike / e-bike?

Here you will find answers to the most frequently asked questions about Thule strollers and bike trailers, including assembly, adjustments, troubleshooting and maintenance. We will help you quickly resolve issues such as skewed wheels, brake adjustments, accessory compatibility and how to make your stroller function optimally in everyday life.

Thule

Belt mounting uses the car’s seat belt to secure the car seat, while ISOFIX uses built-in metal anchor points for a quicker, more fool-proof installation.

What is the difference between belt mounting and ISOFIX?

The right car seat depends mainly on your child’s height, but weight, age, and your car’s installation options also play an important role.

Which car seat fits my child?

Frequently asked questions about car seats and baby seats

Car seats & baby seats

Yes — the Metro+ supports several baby car seats, but it always requires the Ergobaby Metro+ Car Seat Adapter.

Can I attach a baby car seat to the Ergobaby Metro+ stroller?

Questions and answers about Ergobaby rental products from Parently

Ergobaby

A quick explanation of why the Maxi-Cosi Mica 360 Pro does not require a separate base — it comes with an integrated ISOFIX base included.

Do I need to order a separate base for the Maxi-Cosi Mica 360 Pro?

If your car seat won’t recline, it’s usually due to how the recline mechanism is activated rather than a defect.

Why can’t I recline my car seat into the lying position?

Maxi Cosi Pebble 360 Pro 2 and Bugaboo adapter

Is the Maxi-Cosi Pebble 360 Pro² compatible with the Bugaboo Donkey Maxi-Cosi adapter (twin, single)?

This section answers the most common questions about Maxi-Cosi products, including installation, compatibility, and what is included with each rental.

Maxi Cosi

Press the button first, then pull backwards—do not pull before releasing the lock.

I have an issue releasing the Axkid ISOFIX base from the car

Can I use training wheels (or a support bar) with my Woom bike?

Woom bikes are premium, ultra-lightweight children’s bikes designed to make learning to ride intuitive, safe, and fun at every stage of a child’s development.

Woom children bikes

All Products

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