Parently

Find answers about how to place an order, pricing details, subscription periods, delivery timing, and more.

Ordering

Payment & Invoices

Learn about delivery options, shipping times and costs, warehouse pickup, packaging guidelines, and how to track your delivery.

Delivery or warehouse pickup

Find out how to update your subscription, extend or end your rental, swap products, and resolve login or account-related issues.

Managing Your Subscription

Learn what wear and tear is acceptable, what our warranty and damage protection cover, and what to do in case of loss, travel, or intense product use.

Product Use / Warranty / Damage Protection

Get details on how and when to return your products, what return options are available, potential costs, and how to ensure your subscription is properly ended.

Subscription end and product return

Learn how we refurbish our products to meet high-quality standards, what happens in case of damage, and how our process supports a more sustainable future.

Refurbishment, and product quality

Learn how to refer a friend, access your referral link, and see what terms apply — including eligibility and product exclusions.

Refer a friend

Find out how to purchase Parently products, including how to buy items you're currently renting, how pricing is set, and what applies to purchased products.

Buy products

All about travelling with Parently rental products

Travelling & travel products

Specific product related questions around car seats, strollers, bikes or spring cradles. Questions not related to rental, return, ordering or similar

Product Questions

Rent a stroller or car seat conveniently from Stockholm-Arlanda Airport. Easy to pick up and drop off at the terminal - perfect for traveling families.

Rent from Stockholm-Arlanda Airport

Find answers and get help from Intercom Support and Community Experts

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