Please review this quick checklist before handing in your parcel:
1. Pack the Product Properly
Make sure the product is clean from bigger dirt (e.g. soil), dry, and free from personal items.
You do not need to deep-clean textiles — just remove loose dirt that could damage the product during transport.
Pack all parts securely so nothing moves around or gets damaged.
Use the original box if you still have it, otherwise a sturdy, well-padded box.
Returning multiple items:
If you received rental items in different boxes, you may return them in one single box as long as:
All items fit safely and securely, and
The package does not exceed DHL’s size limit.
DHL maximum size:
Height + circumference may be max 300 cm
Circumference = (2 × length) + (2 × width)
If the parcel exceeds 300 cm, the sender (customer) must cover any additional shipping costs.
Exception: Large original Parently boxes are already approved and may exceed the standard limit.
2. Include All Accessories
Please ensure all relevant items are included:
Main product
All accessories/parts (e.g. rain cover, adapters, inserts, charger, newborn set, etc.)
Any additional items listed in the original product description
Where to find the product description:
It may be printed inside the box, or
You can easily find it online using any search engine by searching for the exact product name.
3. Retrieve & Attach the Return Label
Retrieve the label via our return portal (link provided in the cancellation confirmation and return reminder email).
Fill in one form per package — each form generates one individual label.
The label(s) will be sent to the email address you entered.
Attach the return label so it is clearly visible on the box.
Remove or cover any old shipping labels.
4. Hand In the Parcel on Time
For returns at the end of the rental period:
Hand in the parcel to DHL no later than the last day of your rental period,
or return it directly to our warehouse latest by the last day of the rental duration.
5. Keep the Receipt
Save the drop-off receipt until the return is fully processed and confirmed by us.
6. After the Return
Once the product arrives at our warehouse, we will inspect it.
You will receive a final confirmation once the return is processed and your subscription has been closed or adjusted.