At Arlanda Airport, we collaborate with Smarte Carte, the lost & found service provider.
When picking up your rental item, you just need to show:
Your name
Your ID
Your order confirmation on your phone
The staff at the lost & found desk will hand out the rental item to you.
Returns are done at the same desk, where the staff will register the return under your name.
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Pickup and return is possible 24/7. However, please note the following:
The lost & found office is staffed during the following hours:
7am to 9pm every weekday
7am to 5pm on weekends
If you arrive outside these hours, you need to call: +46 709 55 95 50 when you are at the Lost & Found desk. There may be a waiting time of approximately 10–15 minutes before staff is available.
Important: For collection outside regular opening hours, you need to contact us in advance (at least 3 days before), so that we can prepare the delivery together with our partner.